At Vintage Press we want to you to be happy with order and we understand that occasionally things just don't work out. If you do need to return your order please read through our return policy.
To return an item from your order please use the return authorization form to obtain a return number.
https://wwww.dearmrswright.com/returns
Return Period:
You may return your purchase for any reason for a full refund within 60 days of receipt.
Holiday returns: During the holiday season (Nov 1st - Dec 31st) returns and exchanges may be made within 90 days of receipt.
Order cancellations:
Due to our commitment to process and ship orders as quickly as possible we can not cancel an order once the checkout process has been completed. Our warehouse is immediately notified and products pulled for shipment after checkout has been completed. Under certain circumstances orders may not be updated to the shipped status for 24 hours even though the order has shipped. This is due to time it takes UPS to update their system and send confirmation to our servers. We apologize for any inconveniences this may cause but realize that the vast majority appreciate our fast shipping. If you are attempting to cancel a back order please use the link found in the back order email that you received. This is the fastest way to cancel any back order.
Returns: No restocking fee. Customer pays shipping charges.
Exchanges: No restocking fee. Customer pays shipping charges.
Refused/Return To Sender packages: 15% restocking fee. Customer pays return shipping charges.
Flagged high return rate:(?) 15% restocking fee. Customer pays return shipping charges.
Incorrect / Damaged Item Received at Vintage Press fault: No extra charge. Vintage Press will replace incorrect items and pay return shipping charges. Vintage Press will reimburse Standard ground shipping rates only. Please contact customer support before returning.
Shipping Instructions:
Insure shipment for full value of purchase. Use original Vintage Press packaging if possible, if not please use durable shipping paper or a cardboard box.
cod returns will be refused and sent back.
Vintage Press is not responsible for packages lost during return shipping.
Return/Exchange Shipping Address:
Vintage Press #384
8359 Elk Grove Florin Rd.#103
Sacramento CA 95829
Please be sure to fill out our return form for timely processing.
https://wwww.dearmrswright.com/returns